English content La présente politique a pour objectif de vous expliquer comment nous, la société SOVEX

The following policy aims at explaining how we, SOVEX GRANDSCHATEAU (hereinafter referred to as “SOVEX”), collect, use, communicate and store the information you provide in the context of your orders and through the website (hereinafter referred to as « the Website ») introducing our products.

We take the necessary measures in order to ensure a level of safety to your personal data, in accordance with the French « Informatique et Libertés » law (n°78-17) from January 6th, 1978, and the European regulation, the General Data Protection Regulation n°2016/79, from April 27th, 2016, applicable since May 25th, 2018.

This Privacy Policy describes our data protection practices and provides answers concerning the following interrogations:

  • What personal data do we collect?
  • When do we collect your personal data?
  • How will we use your personal data?
  • How to manage your personal data?
  • Who will be the beneficiary from your personal data?
  • Where are your personal data stored? Are they safe?
  • Will your personal data be transferred outside the European Union?
  • What are your rights concerning your personal data?
  • How long will your personal data be kept?
  • What are the terms and conditions to change this Policy?
  • What happens to the personal data of minors


The collected and processed personal data (hereinafter referred to as your “Data”), is mostly, according to the services of the Website used, your choices, and your terminal’s settings (especially regarding cookies, tracers and other tracking technologies): your last name, first name, email address, age, birth date, postal address, place of residence, telephone number.

SOVEX collects your Data for the following purposes:

  • Answering the questions you ask through the form « Contact us »:
  • Subject to your consent:

o Sending information about our offers, news and events (newsletters and other posts);
o Sending information about offers, news and events regarding other entities from the SOVEX group, either by email, SMS, MMS, telephone or postal mail;
o Make statistics, studies, analysis, website improvement.

The essential data to fulfil the purposes listed above are marked by an asterisk on the collection forms. If you do not fill in these required fields, SOVEX will not be able to respond to your requests. The other data is optional and allows us to get to know you better and improve our communications and services to you.


Your Data is treated by SOVEX. It will not be transferred or made accessible to any third-party subject to any restructuring of SOVEX, including total or partial disposal of assets, mergers acquisition, demerger and, more generally, any reorganization operation.

Finally, SOVEX may disclose your Data to third parties when such disclosure is required by law, regulation or court order, or if such disclosure is necessary for the protection and defence of its rights.


The beneficiaries from your Data may be located abroad, including outside the European Union. Any transfer of your Data outside the European Union is appropriate safeguards, including contractual safeguards, in accordance with the applicable regulations on the protection of personal data. A copy of the guarantees implemented by SOVEX is available
upon request to the Data Protection Officer at the following address


In accordance with the regulations in force, you have the right to access and rectify your Data, as well as the right to request its deletion, to oppose its processing and to obtain their limitation or portability insofar as this is applicable, in reserve to any compelling legitimate reasons that SOVEX may have to keep your Data.

In addition, you can at any time:

  • request to no longer receive communications regarding our offers, news and events by using the hyperlink provided for this purpose in each email we send you;
  • object to the use of your Data so as to establishing your customer profile; in this case, you will not be able to benefit from offers or personalized services.

You also have the right to give us specific instructions about what to do with your Data after your death.

These rights can be exercised at any time by sending a letter or an email to the following

  • a letter to the following address: Sovex GrandsChateaux, 7 Route du Petit Conseiller,
  • an email to
    You may be asked to provide proof of identity.

Exercising your rights of objection, limitation or deletion does not question the legality of the
processing operations carried out prior to this.


Data regarding you, collected and processed in the context of the “Contact us” section or other similar section will only be kept for the length of the processing of your request. It will then be destroyed.

Data regarding your orders will, in theory, be kept by SOVEX for a period which does not exceed the applicable legal statute of limitations. Upon closure of your account, this Data will be archived for accounting and evidentiary purposes during the mentioned limitation periods or will be destroyed if these periods have expired.

Your banking Data will be kept in a secure manner for the necessary time to validate your order and payment and will then be immediately destroyed. In case of a payment incident, your Data will be kept for the length of the management of the incident, then for a period of three (3) to five (5) years depending on the gravity of the incident.

Data used to send communications relating to SOVEX offers, news and events will be kept for a period of three (3) years from the date of collection or your last contact with the Company. At the end of this period, SOVEX may contact you again to find out if you wish to keep receiving communications regarding our offers, news and events. Moreover, your Data will also be destroyed within a maximum of 30 days from the date of your request to unsubscribe.

Finally, upon your agreement, the collected connection logs by cookies, tracers and other tracking technologies implemented on our Website will be kept in accordance with the applicable regulations for a maximum period of thirteen (13) months. For more details, refer to the section on cookies below.


SOVEX may be led to change the present policy. We invite you to check this page regularly in order to make sure you agree with any change.
We will ensure that you are informed of these changes either by a special mention on our Website, or by a personalized warning following our newsletters. We may also inform you about the changes of this policy be email.


The Website is published by SOVEX GRANDSCHATEAU (hereinafter referred to as “SOVEX”), simplified joint-stock company with sole proprietor, registered in the French company register under the number 325 962 728, whose registered office is located at 18 Rue André Marie Ampère 33560 Carbon-Blanc, having the quality of data controller in the terms of the applicable regulations concerning personal data, including the amended French “Informatique et Libertés” law (n°78-17) from January 6th, 1978, and the Regulation nᵒ2016/679, known as the general regulation on data protection.


For any question related the collection and processing of your Data by SOVEX on the Website, you can contact the Data Protection Officer (DPO) of SOVEX by email at the following address:
You also have the right to refer to the French National Commission for Data Protection (Commission Nationale de l’Informatique et des Libertés – CNIL), 3 place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, about any claim regarding the way SOVEX collects and processes your Data.


Because the access to the Website is conditioned by the General Terms and Conditions of Use, SOVEX will not collect any information or personal data regarding the people who have not reached the legal age to drink and/or purchase alcohol according to the legislation in force.